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Customer Service 1 |
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Customer Service 2 |
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| 1. | Ordering:
1. Minimum order is USD$800 plus shipping fees and Form A.
2. When you place an order with us on-line we will send you a confirmation by email within twenty four hours to let you know we have received your request.
3. We will then pick your items for dispatch and process the full payment by your chosen method and send another email confirming it has been posted so you will know when to expect delivery.
4. If we do not send you an email within 3 working days of placing the order then they may have been a failure in the system.
5. Your order and customer satisfaction is of utmost importance to us and we kindly ask to email us directly or telephone and we will deal with your order as a very urgent case.
6. We do not accept any responsibility for unaccounted for technical failures whilst orders are in transmission. | | 2. | Delivery
Ratu Silver offer shipping with reliable company such as DHL, FEDEX. We will dispatch the item(s) instantly if the item(s) is in stock. In the unlikely event that this is not possible, we will email the customer directly advising them of the alternative delivery time and other option to handle their order, if the item(s) is not in stock. We will offer our best to ensure an order is ready on time. | | 3. | Returns Policy
We are more than happy to exchange or credited the cost of the item(s) which are returned to us within seven days. However, the item(s) must be returned to us in a unworn condition and in the original packaging in which they were sent to you.
If your item(s) be faulty, simply contact ratusilverbali@yahoo.com with details of the fault and item you wish to return along with details of when the item was purchased. PLEASE NOTE - we DO NOT accept returns unless authorized first either via e-mail (preferred method) or by telephone and ALL returns must be accompanied by a copy of the original invoice.
Unfortunately due to hygiene reasons we cannot accept returns for earrings unless they are faulty.
All returns MUST be sent back recorded delivery. If this is not done we cannot accept any responsibility for any returns sent. If the case of faulty goods returned within 14 days, we will refund any postage costs upon request.
Refunds will only be made in the method the goods were originally paid for.
Ratu Silver hopes that you enjoy corporate with us and we are always here to advise if you have any queries.
Contact us at:
Ratu Silver
373 Legian Street
Kuta- Bali
Indonesia
Phone: 62 361 755672
Fax:62 361 763157
ratusilverbali@yahoo.com
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